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Hardware: Label Printer

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Written by EPOS Support

Overview

Label printers in EPOS 360 enable automated printing of product labels for packaging, takeaway orders, and inventory management. Unlike receipt printers, label printers use adhesive sticker paper for direct application to products.

Compatible brands:

  1. Zebra

  2. Zywell

  3. Gprinter

  4. Xprinter

Note: Other printer models may work if they meet the technical requirements listed below. You can attempt to connect printers not on this list.

Printer Compatibility Requirements

For a label printer to work with EPOS360, it must:

  1. Support ZPL (Zebra Programming Language) commands.

  2. Support one of these connection types: USB, Ethernet (Wi-Fi), or Bluetooth.

  3. Support status-check commands to confirm successful data transmission and printing.

How to Check: Consult your printer's manual or the manufacturer's website to verify these capabilities.

Before You Begin

  • Permissions: You need access to Hardware settings in the EPOS360 app.

  • Power & Basics: Ensure the printer is connected to a power source, powered ON, and has label paper correctly loaded.

  • Paper Type: In the app, you must select "Label" as the paper type for label printing to be enabled.

Method 1: Connect via Ethernet

The is connected to the printer through a wireless network. To establish connection, the POS device and printer must be connected to the same network.

Prerequisites:

  1. Connect printer to power and turn it ON.

  2. Connect the printer to your router using an Ethernet cable.

  3. Ensure your POS device (tablet/phone) is connected to the same Wi-Fi network as that router.

Setting up a ethernet printer on EPOS360

  • Tap on More from the main navigation

  • Tap on "Hardware"

  • Tap on "Printer"

  • Tap on Add a printer

Settings

Definition

Printer name

The name of printer

Use naming convention that can easily identify the location and purpose of the printer. Example: Cashier Receipt, Drinks Counter

Connection

Select Wi-Fi for ethernet printer

To find your printer’s IP address

  1. Power the printer off.

  2. Press and hold the feed button.

  3. Power the printer on and continue to hold the feed button.

  4. After a few seconds a settings sheet will print, including the IP address of the printer

Manual setup

  1. Tap on Setup Manually

  2. Enter the IP address of the printer indicated on the printout

  3. Ensure that your printer and app are on the same network segment. For example, if your app is 192.168.1.10 your printer would need to have an ip address of 192.168.1.xxx. Where xxx is any number from 1-254 excluding 10.

  4. If the printer and app are not on the segment, you can:

    1. Configure the router to use the same segment as the printer, or

    2. Connect the printer to a computer directly via a cable, and configure the router’s IP address

  5. Enter port number 9100

  6. Tap Confirm

Paper type

The app supports printing using thermal paper and label sticker of different dimensions. Select a paper type with its corresponding dimension.

Use this printer for

The app supports the following printouts

Label

A product label pasted on the packaging to easily identify the product.Note: Label is only available if chosen paper type is Label

  1. Number of copies

    1. Select the number of copies you want to print

Test Print

Tap on Test Print to ensure your printer is connected successfully

Ethernet printer troubleshooting

Unfortunately, printers can run into issues‌. If you're having trouble connecting or printing, here are 3 troubleshooting steps that solve most printer issue. Always try these 3 steps

  1. Unplug both the power cable and the ethernet cable from your printer.

  2. Wait 30 seconds. Plug both cables back in and be sure to power your printer on.

  3. Retry printing.

If the problem is not resolved, try these quick troubleshooting checklist next:

  1. Ensure the printer is switched on

  2. Ensure the printer lid is firmly closed

  3. Ensure the printer paper is loaded properly

  4. Ensure device is connected to the correct Wi-Fi network

  5. Ensure the network cables are plugged in securely

  6. Ensure the network cables are not damaged or worn out

Method 2: Connect via Bluetooth

The POS device is paired to the printer through a Bluetooth network. To establish connection, the POS device must is equipped with Bluetooth capability and the Bluetooth enabled.
​

Prerequisites:

  1. Connect printer to power and turn it ON.

  2. On your POS device, go to the system Settings > Bluetooth and ensure Bluetooth is ON.

  3. Pair the printer with your POS device at the system level (via the Bluetooth settings menu).

  4. Keep the device within 3 meters of the printer.

Setting up a ethernet printer on EPOS360

  • Tap on More from the main navigation

  • Tap on "Hardware"

  • Tap on "Printer"

  • Tap on Add a printer

Settings

Definition

Printer name

The name of printer

Use naming convention that can easily identify the location and purpose of the printer. Example: Cashier Receipt, Drinks Counter

Connection

Select Bluetooth for printer

Network scanner

  1. As a default, the app will begin searching for Bluetooth printers around the device. This might take up to 20 seconds.

  2. Note: Make sure your device has the Bluetooth function and enabled. Your Bluetooth printer needs to be switched on to be discoverable.

  3. Select the printer to be added

  4. Tap Confirm

If printer is not found, perform the following checks:

  • Is the device’s Bluetooth function switched on?

  • Is the Bluetooth printer within 3 meters of the POS device

  • Is the Bluetooth printer is switched on?

Paper type

The app supports printing using thermal paper and label sticker of different dimensions. Select a paper type with its corresponding dimension.

Use this printer for

The app supports the following printouts

Label

A product label pasted on the packaging to easily identify the product.Note: Label is only available if chosen paper type is Label

  1. Number of copies

    1. Select the number of copies you want to print

Test Print

Tap on Test Print to ensure your printer is connected successfully

Ethernet printer troubleshooting

Unfortunately, printers can run into issues‌. If you're having trouble connecting or printing, here are 3 troubleshooting steps that solve most printer issue. Always try these 5 steps

  1. Unplug the power cable from your printer.

  2. Wait 30 seconds. Plug both cable back in and be sure to power your printer on.

  3. Switch off the Bluetooth function on your device

  4. Wait 30 seconds. Switch on the Bluetooth function and re-pair printer.

  5. Retry printing.

If the problem is not resolved, try these quick troubleshooting checklist next:

  1. Ensure the printer is switched on

  2. Ensure the printer lid is firmly closed

  3. Ensure the printer paper is loaded properly

  4. Ensure the printer is within 3 meters of the POS device

Best Practices & Troubleshooting

Universal Troubleshooting Steps:

Always try these first:

  1. Power Cycle: Unplug the printer's power cable, wait 30 seconds, and plug it back in.

  2. Check Hardware:

    1. Ensure the printer lid is firmly closed.

    2. Verify label paper is loaded correctly and not jammed.

    3. Check for any error lights on the printer.

  3. App Connection: In the EPOS360 app, go to More > Hardware > Printer, select the printer, and tap "Test Print" again.

Ethernet-Specific Issues:

  1. Printer not found" / Failed Test Print:

    1. Verify the IP address is correct and the printer is on the same network segment as your POS device.

    2. Ensure the Ethernet cable is securely connected at both ends (printer and router).

    3. Temporarily disable firewalls on your router that might block port 9100.

Bluetooth-Specific Issues:

  1. Printer not found" in EPOS360 scan:

    1. Ensure the printer is paired at the system level (in your device's Settings app), not just within EPOS360.

    2. Move the POS device closer to the printer (within 1-3 meters).

    3. Remove the printer from your device's Bluetooth paired list and re-pair it.

General Printing Issues:

  1. Labels Print as Plain Text/Garbled Code:

    1. This usually means the printer does not fully support ZPL commands and may be incompatible.

  2. Nothing Prints:

    1. In the EPOS360 app, confirm the printer is assigned for "Label" and the correct paper type (Label) is selected.

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