Overview
This guide explains how to enable, disable, and manage the different service types (Dine-in, Pickup) for your EPOS 360 online store. Configuring these services allows you to control how customers can receive their orders, aligning your online offerings with your operational capacity.
Who is this guide for?
Store Owners & Managers defining their online service model.
Operations Staff responsible for managing daily order fulfilment.
Front-of-House Teams who need to understand available service channels.
Before You Begin
Permissions: You need access to online store settings.
Operational Readiness:
For Dine-in: Ensure you have a table/seat management system or a process for handling in-store consumption orders.
For Pickup: Designate a clear pickup area and process.
For Delivery: A delivery zone, fee structure, and either in-house or third-party delivery logistics must be set up first (this may be a separate configuration).
How to Access Operating Hours Settings
Open your EPOS360 Merchant App.
Tap "Sell" in the bottom navigation bar.
Select the "Online" tab to access your store dashboard.
Tap "Online Settings"
Step-by-Step: Enabling and Configuring Each Service
You will typically see a list of services with individual toggle switches and configuration panels.
Service 1: Pickup (Takeaway)
Allows customers to order online and collect their items at your store.
Locate the "Pickup" option in the services list.
Toggle the switch ON (it will turn blue) to enable the service
Preparation time is set at 15 minutes as a default
Service 2: Dine-in
Allows customers to order via your online store for immediate consumption on your premises (often via QR code ordering at the table).
Locate the "Dine-in" option in the services list.
Toggle the switch ON (it will turn blue) to enable the service
Preparation time is set at 15 minutes as a default