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Updating items and modifiers availablilty

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Written by EPOS Support

Overview

The availability feature allows you to temporarily hide items and modifiers from your sales channels without deleting them. This is essential for managing out-of-stock products, seasonal menus, daily specials, and time-based offerings.

Why Managing Availability Matters

  • Prevent Refunds & Dissatisfaction: Avoid selling items you cannot fulfill by hiding them when ingredients are unavailable.

  • Maintain Accurate Menus: Reduce customer and staff confusion by ensuring only sellable products are displayed.

  • Flexible Menu Management: Quickly adapt to daily changes, seasonal shifts, or location-specific offerings.

  • Automatic Syncing: Updates apply seamlessly across your POS, online store, and integrated delivery platforms.

Common Use Cases

  • Out-of-Stock Management: Instantly hide menu items when inventory runs low.

  • Seasonal or Promotional Menus: Enable holiday specials or disable seasonal items when the campaign ends.

  • Location-Specific Control: Manage different availability for different store locations.

  • Testing New Items: Soft-launch a product in a single location or for a limited time.

  • Time-Based Offerings: Manually disable breakfast items after a certain time.

Who is this guide for?

  • Store Managers handling daily inventory and menu changes.

  • Kitchen/Floor Staff responding to ingredient shortages.

  • Owners & Administrators managing seasonal menus and promotions.

Before You Begin

Permissions

You must have permission to manage item and modifier availability.

Syncing Across All Platforms

Any changes you make will automatically sync to:

  • EPOS360 App (in-store POS)

  • EPOS Online Store

  • Integrated platforms (e.g., food delivery apps)

Sync may take a few minutes depending on the platform.

Accessing Availability Settings

Availability is managed inside the Item Catalogue.

Option A — From the Sell Screen

  1. Tap Sell in the main navigation.

  2. Scroll to the bottom of the items grid.

  3. Tap Manage Items.

Option B — From the More Menu

  1. Tap More (… icon).

  2. Tap Items.

Inside the Item Catalogue, tap Edit Availability to manage items and modifiers.

How to Set Items Availability

  1. Open Item Catalogue → Edit Availability → Items.

  2. Scroll to find the item you want to update.

  3. Tap the toggle switch next to each item:
    • Blue: Visible and available for sale
    • Gray: Hidden from customers

Note: Even if an item is hidden from customers, staff can still place it via the app.

How to Set Modifiers Availability

  1. Open Item Catalogue → Edit Availability → Modifiers.

  2. Scroll to find the modifier you want to update.

  3. Tap the toggle switch next to each modifier:
    • Blue: Visible and available for sale
    • Gray: Hidden from customers

Note: Even if a modifier is hidden, staff can still apply it to orders in the app.

Best Practices

• Regularly review item availability to reflect inventory levels
• Hide items or modifiers in advance of seasonal or limited-time promotions
• Use location-specific availability to tailor menus per store
• Keep the menu consistent across channels to reduce customer confusion
• Preview availability changes across POS, online store, and delivery platforms

Troubleshooting

  1. Item or modifier still appears online

    1. Wait a few minutes for sync to complete

    2. Check that the toggle is set to hidden

  2. Cannot hide an item or modifier

    1. Confirm you have the required permissions

    2. Make sure the item or modifier is not actively linked to a required promotion

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