Overview
Modifiers (also known as modifier groups, choice groups, or add-on options) let you offer customization and variations for your items. They allow staff and customers to choose sizes, toppings, cooking preferences, add-ons, and more during checkout.
Common examples include:
Sizes: Small, Medium, Large for beverages
Toppings: Cheese, Bacon, Avocado for food items
Preferences: Rare, Medium, Well-done for meat
Add-ons: Extra shot, Whipped cream for coffee
Benefits
Increase Average Order Value by offering upgrades and add-ons
Improve Workflow with predefined, easy-to-select customization options
Reduce Errors by standardizing choices for staff and customers
Who Is This For?
Store owners setting up customizable menu items
Retail and F&B staff configuring item variations
Businesses offering upgrades, choices, or add-ons
Managers responsible for menu planning and product configuration
Before You Begin
Permissions
Ensure you have access rights to create, edit, or delete modifiers.
Define Your Pricing Strategy
Decide whether modifiers will be:
Free
Priced individually
Upcharges for specific variations
Syncing Across All Platforms
Any changes you make—creating, editing, or deleting items—will automatically sync to:
EPOS360 App (in-store POS)
EPOS Online Store
Integrated platforms (e.g., food delivery apps)
Sync may take a few minutes depending on the platform.
Accessing the Item Catalogue
You can access your full item list from two locations.
Option A — From the Sell Screen
Tap Sell in the main navigation.
Scroll to the bottom of the items grid.
Tap Manage Items.
Option B — From the More Menu
Tap More (
…icon).Tap Items.
Both paths lead to the full Items list, where you can create, edit, or delete items.
How to Create Modifiers
Go to Modifiers from the item catalogue.
Tap Add Modifier.
Fill in the required fields:
Modifier Name (Required)
The displayed name across all sales channels (POS, online store, delivery apps, receipts, and reports).
Example: “Extra Cheese” or “Large Size”
Price (Required)
Enter the standard price for the modifier.
Different prices per service or channel (e.g., delivery platforms) can be set after modifier is created.
Product ID / SKU (Required)
Assign a unique SKU for tracking and inventory referencing.
Tax Applicable (Required)
Toggle On if tax applies.
Toggle Off for tax-exempt items.
Availability (Required)
Select the business locations or outlets where this modifier can be sold.
Save the Modifier
Tap Save to add the modifier to your catalogue.
How to Edit or Manage Existing Modifiers
Open Modifiers from the item catalogue.
Scroll to locate the modifier you want to edit.
Tap the modifier name to open its details.
Update any information:
Modifier name
Price
Tax settings
SKU
Availability
Tap Save to apply changes.
How to Delete a Modifier
Navigate to Modifiers in the item catalogue.
Tap on the modifier you want to delete.
Tap the Delete icon.
Confirm the deletion by tapping Delete Now.
Best Practices for Modifiers
• Keep modifier names short and clear (e.g., “Extra Shot”)
• Use consistent naming across categories (e.g., Small/Medium/Large)
• Limit the number of modifiers to avoid overwhelming customers
• Use pricing strategically to encourage upsells
• Assign modifiers only to relevant items to keep checkout clean
• Regularly review sales reports to identify top and low performers
• Reorder modifiers so popular options appear at the top
Troubleshooting
Modifier not showing during checkout
Ensure the modifier is added to a group
Confirm the group is assigned to the item
Check modifier availability settings (store locations)
Unable to delete a modifier
Remove it from all groups first
Ensure no items are referencing the modifier indirectly
Incorrect pricing appearing
Review channel-specific pricing settings
Make sure changes were saved successfully
Modifier not syncing
Wait a few minutes for sync
Check network connection