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Create and Updating Group

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Written by EPOS Support

Overview

Groups—also called modifier groups or choice groups—allow customers to customize items during checkout. Use them to offer sizes, add-ons, toppings, cooking preferences, and other options that enhance ordering and increase revenue. Common examples include:

  • Sizes: Small, Medium, Large (for drinks)

  • Toppings: Cheese, Bacon, Avocado (for burgers)

  • Cooking Preferences: Rare, Medium, Well-done (for steaks)

  • Add-ons: Extra Shot, Whipped Cream (for coffee)

Benefits

  • Increase Average Order Value with upsell options and add-ons

  • Streamline Ordering with predefined, structured choices

  • Reduce Staff Errors by providing clear, selectable options

  • Track Popular Modifiers to understand customer preferences and improve your menu

Who is this guide for?

  • Store owners designing menu customizations

  • Retail or F&B staff configuring product variations

  • Anyone who needs to offer item options, upgrades, or add-ons

Permissions

You must have permission to create, edit, or delete groups and modifiers.

Plan Your Structure

Decide which items need customization and what choices you want to offer. Examples:

  • Drinks → Sizes

  • Burgers → Toppings

  • Clothing → Color or Size variations

  • Coffee → Syrups or add-ons

Syncing

All changes sync automatically to:

  • EPOS360 App

  • EPOS Online Store

  • Integrated delivery platforms

Allow a few minutes for the sync to complete.

Accessing Groups

Groups are managed inside the Item Catalogue.

Option A — From the Sell Screen

  1. Tap Sell in the main navigation.

  2. Scroll to the bottom of the item grid.

  3. Tap Manage Items.

Option B — From the More Menu

  1. Tap More (…).

  2. Tap Items.

Inside the Item Catalogue, tap Groups to view, create, or edit your choice groups.

How to Create a Group

  1. Open Item Catalogue → Groups.

  2. Tap Add Choice Group.

  3. Enter a Group Name (e.g., Toppings, Sizes, Add-ons).

Set Selection Rules

  • Minimum Selections: The minimum number of options a customer must choose

  • Maximum Selections: The maximum number a customer is allowed to pick

Examples:

  • Sizes → Min 1, Max 1 (must pick exactly one)

  • Toppings → Min 0, Max 5 (optional selections)

Add Modifiers

  1. Tap Add Modifier to add existing modifiers to the group.

  2. Use the drag handle (≡) to reorder modifiers.

    1. The order shown determines how options appear to customers.

      Pro Tip: You can create new modifiers directly inside the group editor for faster setup.

  3. Tap Save to complete the setup.

How to Edit or Manage a Group

  1. Go to Item Catalogue → Groups.

  2. Scroll and tap the group you want to update.

  3. Edit any details, such as:

    1. Group name

    2. Minimum/maximum selections

    3. Assigned modifiers

    4. Modifier order

  4. Tap Save to apply your changes.

How to Delete a Group

Important: A group must be empty (no modifiers assigned) before deletion.

  1. Open Item Catalogue → Groups.

  2. Select the group you want to delete.

  3. Tap the Delete icon.

  4. Remove any assigned modifiers if required.

  5. Tap Delete Now to confirm.
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Best Practices for Groups & Modifiers

  • Use clear group names like Toppings, Size, Add-ons, Preferences.

  • Use consistent naming for modifiers (e.g., “Extra Shot” instead of “1 Extra Shot”).

  • Limit the number of choices to avoid overwhelming customers.

  • Use selection rules carefully to prevent errors (e.g., forcing size choices).

  • Place popular options at the top of the group.

  • Use pricing on modifiers strategically to increase order value.

  • Assign groups only to relevant items to avoid clutter in the checkout screen.

Troubleshooting

  1. Group not appearing during checkout

    1. Ensure at least one item is assigned to that group.

    2. Check selection rules (Min/Max) for conflicts.

    3. Confirm the group is active and fully saved.

  2. Unable to delete a group

    1. Remove all modifiers inside the group first.

    2. Check that no items are still referencing the group.

  3. Modifiers are showing in the wrong order

    1. Reopen the group and reorder using the drag handle (≡).

    2. Tap Save after reordering.

  4. Group changes not syncing

    1. Wait a few minutes for sync to complete.

    2. Check for internet connection issues.

Recommendations

  • Create groups before adding items to speed up item creation.

  • Keep groups simple—customers prefer fewer, clearer choices.

  • Review modifier popularity monthly to remove low-performing options.

  • Use pricing on modifiers to drive upsells (e.g., Add Cheese +$1).

  • Duplicate common groups (e.g., Drink Sizes) to reuse across new menu items.

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